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Service Level Commitment
Incident Submittal, Service Request, and Response
Overview
This document sets forth ASCO’s commi
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How to Submit an Incident
The Service Desk is used to capture requests for incidents and Service Requests for ASCO Staff.
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Service Desk Category Help
Please review this list to help you know what category to use when reporting an issue in the Service
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What is the Difference between a Service Request and an Incident?
Service Requests are defined as a formal request from a user for something to be provided – for exam
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Incident Status Definitions
Please note that once a ticket has been resolved the system will automatically move the ticket to cl
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Notifications Center for Fresh Service
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Disable/Re-enable Desktop Notifications for Service Desk
Blocking or re-enabling desktop notifications requires the web browser settings to be modified.
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Calling the Service Desk
We understand that some users may not be able to access the Service Desk website (e.g., experiencing
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Fresh Service App Install
Freshservice has an app where you can submit and track a ticket even if you are away from your compu
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How to disable Lenovo’s “Enhanced Windows Biometrics Security” on ThinkPad laptops
How to disable Lenovo’s “Enhanced Windows Biometrics Security” on ThinkPad laptops
Here’s what