Service Desk Category Help
Please review this list to help you know what category to use when reporting an issue in the Service Desk.
Please remember the difference between an Incident and a Service Request. The purpose of the categories below are to help inform you when submitting an incident.
*Some Sub-Categories have additional item fields to help define the issue to report. These items are not listed below, but please make sure to select them when filling out the incident form.
Category
Sub-Category
Purpose
ASCO Member-Facing Support
Book Store
Report any issues with the ASCO Book Store
ASCO Member-Facing Support
CE Portal
Report any issues with the CE Portal
ASCO Member-Facing Support
COI
Report any issues in the COI
ASCO Member-Facing Support
ASCO Websites
Report any issues for ASCO websites. Updates are through a Service Request.
ASCO Member-Facing Support
Product Activation
Report any issues within the Product Activation tool
ASCO Member-Facing Support
Member Profiles
Report any issues with a member’s profile
ASCO Member-Facing Support
User Management Tool
Report any issue with UMT. Access is through a Service Request.
ASCO Member-Facing Support
Other
Other issues that affect member-facing tools or sites.
Abandoned Call
For Agent Purpose Only
Access Request
If you need access to something that is not available through a Service Request.
Finance
PN3 Issues
Report any PN3 issues.
Hardware
Computer
Report an issue with an ASCO device.
Hardware
Printer
Report an issues with an ASCO printer or toner.
Hardware
Mobile Phone
Report an issue with an ASCO device or Fuze App.
Hardware
Peripherals
Report any issues with a printer, mouse, keyboard, headset, or web camera.
Hardware
Other
Report any issues with other ASCO provided hardware.
Office Service
Building Issues
Report any issues with elevators or lights at HQ.
Office Service
Office Issues
Report any issues with lights, broken furniture, or noises coming from the walls/ceiling at HQ.
Office Service
Pantry
Report any issues with appliances in the kitchen areas at HQ.
Office Service
Mail issues
Report any issues with lost packages, Fedex, or anything mail related.
Office Service
Parking Pass Issue
Report any issues with your parking pass for HQ.
Office Service
Phone
Report any issues with your ASCO Phone
Office Service
SendWord Now
Report any issues with the ASCO Alerts System app in Secure Portal.
Office Service
Other
Report any other office service related issues.
Password Reset
Employee
If you need help with a password reset.
Password Reset
Vendor
If a vendor with access needs help with a password reset.
Software
AWS
Report any issues with Amazon Web Services
Software
Adobe
Report an issue with any of our Adobe suite products including Target and Campaign.
Software
Determine CLM
Report any technical issues with Determine CLM. System process support is to be communicated with CEIL.
Software
Duo
Report any issues with Duo
Software
MAXQDA
Report any issues with MAXQDA.
Software
MS Office 365
Report an issue with any MS products or a share inbox.
Software
MS CRM
Report any issues with CRM.
Software
JIRA
Report any issues within JIRA.
Software
SAS
Report any issues with SAS
Software
Stata
Report any issues with Stata
Software
Windows
Report any issues your Windows desktop is giving you on your ASCO device.
Software
Zoom
Report any issues from setting up or using Zoom.
Software
Other
Report other software issues and specify the software being used in the description.
Network
Access
Report if you are having problems access the network through the VDI or Pulse.
Network
Connectivity
Report if you are have connectivity issues to the network.
Network
DNS
Report any issues or requests for additions to be added to the domain name service listing in ASCO.
Network
VPN
Report any issues with the VPN.
Network
FTP
Report any issues with file transfers.
Network
Whitelist
Report issues or request to have an IP Address added to the ASCO Whitelist.
Network
Other
Report any other network related issues.
Security
Suspicious Email
Report any suspicious emails you have received. Please note if you clicked on anything.
Security
Other
Report any other security related issues.
Vendor
Access Request
Report any issues a vendor has accessing an ASCO system.
Vendor
Password Reset
Report any password resets needed for a vendor.
Vendor
Other
Report any issues by a vendor with an ASCO system.
VDI
Applications Not Available
Report an issue if you are not able to open applications within the VDI.
VDI
Citrix Error
Report if you are seeing a Citrix Error when opening the VDI.
VDI
Cannot Restart VDI
Report if you are having a problem restarting your VDI.
VDI
Other
Report any other VDI issues.
Workday
Changes to Okta
Report any changes needed to Okta, like a name change.
Workday
Report Issue
Report any issues with reports in Workday.
Workday
Process Issue
Report any issues with a process in Workday.
Workday
Security Issue
Report any security issues within Workday.
Workday
Other
Report any other Workday issues.
Other
Report any other issues.
Onboarding
New Hire
Report any issues part of the new hire set up.