Reactivating Duo Mobile on New Cell Phone

If you previously set up Duo Mobile and upgrade to a new cell phone, your Duo Mobile account must be reactivated on your new device.

Submit a service desk ticket to request a Duo reactivation link.

Please include your cell phone number in the ticket. A member of the service desk team will then send a text from Duo Mobile to your phone with a link to install and reactivate.

Tip: As long as your mobile number has not changed, the 'Call Me' option will still work when logging into your ASCO account. The 'Send Me a Push' option requires an activation link, but the 'Call Me' option will always work as long as you can receive phone calls.