Getting Started with Zoom Phone
Change your emergency address
If you primarily work from home, you will want to update your personal emergency address to your home address. This address is provided to first responders when dialing an emergency number. Make sure this address is correct.
- Sign in to the Zoom web portal.
- Click Phone, then click the Settings tab.
Update your Business/Closed/Holiday Hours
Click 'Edit' to change the times when you can answer calls.
Set up your voicemail greeting
Audio that plays before Zoom Phone routes calls to your voicemail. You can customize this by recording audio directly in the web portal or uploading an audio file.
Step 1: In the Call Handling section, click the drop down menu under 'When a call is not answered' and change it to 'Forward to voicemail/videomail'.
Step 2: Click 'Edit' then 'Add Audio' to customize your voicemail greeting.
Forward calls to another phone number
Follow these steps to customize your call handling settings to forward to an external phone number that isn't part of your Zoom account.
Step 1: In the Business Hours or Closed Hours section, click 'Edit' next to Call Handling.
Note: To edit call handling settings for Holiday Hours, click Manage next to Holiday List & Call Handling, select a holiday, then click Edit next to Call Handling.
Step 2: Click 'Add Phone Number' to forward to an external phone number; for example, a personal phone number not part of Zoom Phone. You can also edit or delete existing external phone numbers.
• Country/Region: Make sure to select the correct country/region in the drop-down menu so you can add the external phone number. Some countries share the same country code, but appear has separate entries in the drop-down menu.
• Phone Number: Enter the area code and phone number of the external number.
• Description: Enter a description to help you identify the external number.
Step 3: Click Save.
Step 4 (Optional): Select the check box, Require to press 1 before connecting the call, if you want to require callers to press 1 before connecting to external phone numbers you've added above.