How to Allow SplashtopSOS App Remote Access on MacOS

Here is a quick video that outlines how to give the SplashtopSOS app access to remotely support your Macbook:

https://www.youtube.com/watch?v=ursaRKll9As

If you should have any more questions, please see below:

Four options under System Preferences / Security & Privacy / Privacy need to be checked for a remote session to work normally. Note that these security settings cannot be configured remotely - you must change these settings once locally before being able to establish a remote session.

Also, please note that if these are already checked, uncheck and recheck them. Users have reported that this action prompts the permissions to reset if they weren't working before.

Accessibility (affects control) – The option is available on macOS 10.14 Mojave and needs to be checked to enable remote control. This is the same with 10.15. For OS upgrade cases, if you already have the option checked on 10.14 , you don’t need to configure it again on 10.15. For new streamer installs on 10.15, this setting needs to be checked so remote control is enabled.
- If this setting was done in Mojave before upgrading to Catalina, you may need to delete (-) the Accessibility setting for Splashtop Streamer, then re-add (+) and check it.
Full Disk Access (affects file transfer) – The option is available on macOS 10.14 Mojave but does not need to be checked. Now, it needs to be checked to use File Transfer on 10.15. If not checked, files/folders of the remote Mac will not be shown in the file transfer window.
Screen Recording (affects remote connection) – The option is not available on macOS 10.14 Mojave. Now, it needs to be checked to establish a remote session on 10.15. If not, you will not be able to establish a remote session and there will be a popup on the streamer computer (you CANNOT configure this remotely).