Microsoft Outlook App FAQs & Tips
Why is this change being implemented?
ASCO is implementing this change in favor of enhanced security and greater protection of staff personal data.
The Company Portal allows ASCO’s HelpDesk team to isolate ASCO data within staff mobile devices. Prior to the change, if a staff member loses his or her device (such as on the Metro) and has sensitive ASCO data on it, ASCO would have no choice but to wipe the entire device. This would wipe everything, including photos, other apps, etc. After enrolling in Mobile Application Management (MAM), anything installed using the Company Portal can be selectively erased. ASCO can erase just the Outlook app only and leave everything else intact. This selective wipe capability protects everybody from unnecessary data loss.
What if I don’t want to install the Company Portal on my personal device?
You won’t be able to access new ASCO email or your calendar data.
What is the Company Portal?
It’s like an ASCO app store. Any apps installed from the portal instead of the Apple App or Google Play store can be selectively wiped.
What data does ASCO have access to on my mobile device?
ASCO IT only has access to data within the ASCO-related applications (company Outlook email, company Outlook calendar, etc.) that you install from the Company Portal. ASCO cannot access data outside of these company applications.
What happens to my ASCO data on the native apps?
Enrolling in MAM won’t erase existing ASCO data in the native apps, but no new data or updates will occur. To avoid confusion and accidental missing of appointments, we recommend removing the ASCO account from the native apps.
I like having my all my data in one app. How do I keep that functionality?
If you prefer ASCO and personal data reside within the same app, it is still possible, but would have to be done within the Outlook mobile app. To add a second email account in the Outlook app, click the three lines in the upper left corner of the mobile app and then click the gear icon at the bottom. In the new window that appears, click “Add Account” and enter the relevant information.
What is Focused Inbox?
Focused Inbox is a feature that uses artificial intelligence (AI) to sort mail based on relevance to you. To turn it on or off, click the three lines in the upper left corner of the Outlook mobile app and then click the gear icon at the bottom. In the new window that appears, toggle the “Focused Inbox” switch. How the AI sorts your mail can be adjusted. For more information, visit
(0:43) https://www.microsoft.com/videoplayer/embed/RWvQH6
Where did my email signature go?
The mobile app version of Outlook does not use the signature you configured in the VDI desktop version of Outlook. The app has its own signature to configure. To do so, click the three lines in the upper left corner of the Outlook mobile app and then click the gear icon at the bottom. One of the menu options is “Signature.” We recommend configuring a signature since the default verbiage is “Sent from Outlook for iOS and Android” and appears on the bottom of all emails written in the mobile app.
What calendar views are available?
The mobile app version of Outlook does not have the same 5-day week view that the VDI desktop version of Outlook has. Instead, the mobile app has a 1-day, 3-day, month, and an agenda view. To toggle among these views, click the square box in the upper right corner of the calendar screen. It’s next to the + icon. To see a 7-day view, simply hold the phone sideways. Please note, the pinch or spread two finger gestures don’t work in the calendar.
How do I set my Out of Office?
Click the circle or your picture in the upper left corner of the Outlook mobile app and then click the gear icon at the bottom. One of the menu options is Notifications.
How do I enable audible configure notifications?
By default, the Outlook mobile app will play a sound for new mail or reminders for upcoming meetings. To silence, set to vibrate or change sound types, click the three lines in the upper left corner of the Outlook mobile app and then click the gear icon at the bottom. Notification options are in two location under the mail section and the other is under the calendar section.
To enable alerts to play a sound, click the three lines in the upper left corner of the Outlook mobile app and then click the gear icon at the bottom. One of the menu options is Notifications.
Suggested Videos:
(2:39) Top 10 tips from Microsoft: https://www.microsoft.com/videoplayer/embed/RE3sMWV
Other brief informational videos are available at https://support.office.com/en-us/article/outlook-forios-and-android-fb307c71-2df4-4eef-b4ec-1caee01b76f0