Unlock your Account with Secure Portal

2) Click Need Help signing in? to pull down the additional options

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3) Click Unlock account

4) Enter in your email address and click Send SMS

NOTE: SMS can only be used if a mobile phone number has been configured. Otherwise you will need to contact the Help Desk at 571-483-1500

5) Check your mobile device for a text message (SMS) sent.

6) Enter verification code and click Verify

7) Enter your response to your security question

8) Click Unlock Account

9) A verification message should appear and your account will be unlocked